Privacy
How to Delete Your Account
The Gri Rent A Car website and the Gri Rent A Car mobile app (iOS and Android) share the same member account. You can delete your account from your profile page on our website — no need to install the app — or from the mobile app; a deleted account is closed on both the website and the app.
Delete on the website
- 1Sign in to your account on the Gri Rent A Car website with the method you use in the app (email and password, Apple or Google).
- 2Open the Profile Settings page from the My Account menu.
- 3In the “Delete Account” section at the bottom of the page, tick the confirmation box and press “Permanently Delete My Account”.
Delete in the mobile app
In the Gri Rent A Car app, use the delete-account option in your account settings. Both ways have the same result.
Data that is deleted
- Your first and last name, email address and phone number
- Your Turkish ID number, date of birth, driving licence details, city/district and company name
- Your password and your Apple / Google sign-in links (Sign in with Apple authorization is revoked too)
- Your saved searches, search history and unfinished booking steps
- Your GriPuan balance becomes unusable; it is not refunded and cannot be restored
Data that is kept, and for how long
Your past bookings, payment and refund records, the driver and billing details in those records, and your support requests are kept for the period required by law (up to 10 years) because of the record-keeping obligations of the Turkish Tax Procedure Law, the Turkish Commercial Code and related legislation. These records are used only to meet legal obligations and to handle legal claims; a deleted account cannot be reopened.
Good to know
- Your account is deleted immediately and all your sessions on the website and the app are signed out.
- Your account cannot be deleted while you have a booking that is awaiting payment, upcoming or in progress; you can delete it once the booking is completed or cancelled.
- Deletion cannot be undone. You can sign up again later with the same email address if you wish.
Can't sign in to your account?
You can reset your password, or send an email titled “Account deletion request” to [email protected] from the email address registered to your account. Your request will be completed within 30 days at the latest once your identity is verified.
Reset password[email protected]Phone: 0850 360 14 74